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Contact

A real person reads these.

Email receipts@guides.askmrjm.com and you will get an answer.

Did not get your download

This is the most common one and it is always fixable. Delivery is automatic, so if nothing arrived it is almost always one of three things:

  1. It went to spam or to a promotions tab. Search your mail for the product name.
  2. A typo in the email address at checkout. It happens more than you would think.
  3. The address you paid with is not the one you read mail on.

If none of those, email us with the address you paid with and roughly when, and we will resend it. You do not need a receipt number. A missing download is never treated as a refund question, we just send it again.

Refunds

The policy is in section 5 of the Terms. Separately from any policy: if a product will not open, arrives corrupted, or is not what the product page said it was, tell us and we will fix it or refund it.

Working together

For website, CRM or automation work rather than a product question, book a call. That goes straight into the calendar and there is no form in between.

Privacy and your data

To see, correct or delete what we hold about you, the routes are in the Privacy Policy. To stop marketing email, use unsubscribe, which works immediately and does not affect receipts or downloads for anything you already bought.